Tokyocanvas Diet Cola Is Just A Fridge Cigarette Washed T-Shirt
Free Shipping And Fast Delivery
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
Processing Time
The time frame of an order delivery is divided into two parts:
| Processing time | 1~2 Business Days |
| Shipping time | 7~15 Business Days |
In very rare instances, it may take longer than the expected time frame. Processing time might take longer during busy times like holidays, promotions, or other instances. We do our best to deliver as fast as possible and seek your understanding and patience during such events.
Shipping Methods
Standard, Expedited, and Free Shipping.
| COUNTRY | Standard | Express | ||
| RATES | SHIPPING TIME | RATES | SHIPPING TIME | |
| All |
($7.9USD) Free On Orders $69 |
7-15 Business Days |
($15.9USD) |
5-10 Business Days |
- Shipping times are estimates only and are not guaranteed. Deliveries may take longer, especially before holidays or due to weather, and shipping to Alaska and Hawaii takes additional business days.
- The customer must ensure that the address is correct; otherwise, we will not be able to deliver on time. If you provide the wrong address and the delivery fails, we will re-deliver, but you will have to pay an extra fee.
- Our shipping cannot be delivered to P.O. Boxes or military addresses (APO, FPO). So, please offer other addresses near you.
Track your order
A tracking number will be available 1 to 3 days after the shipment of your package.
You can track your order on the website of your local post office for other countries.
If you have got the tracking number, you could check it with this link: https://www.17track.net/en
If you have any questions, please don't hesitate to contact us at service@tokyocanvas.com, we will reply you within 24hrs. Or you can chat with us directly, thanks
Processing orders
If your order includes several items, it is possible to receive several packages.
We kindly remind you that we are not responsible for any address mistakes made during the ordering process. However, if the package is returned to us, we can assist in resending it or issuing a refund.
Taxes
For most countries, you do not need to pay for Taxes, duties, or VAT(Value Added Tax). However, you may need to pay duties or VAT according to the corresponding levying rules for some limited countries (especially for some European countries such as Germany, Italy, the UK, and Canada).
Contact us: service@tokyocanvas.com
30 Days Easy Returns
Order cancellation
In general, you can cancel your order 24 hours after purchasing for free, and you will get a full refund. Please note: We cannot cancel the order if the product is already shipped out within 24hrs. Please contact our customer service to cancel your order. Contact us at service@tokyocanvas.com
Return & Exchange Conditions
We will offer a refund/free replacement if the items we send you are incorrect or damaged.
If you have a product to return or exchange, please contact our customer service first via email within 30 days of receiving the product. Contact us at service@tokyocanvas.com
1. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
2. To be eligible for a return, your item must be unused and in the same condition that you received it.
3. Items returned without authorization will not be accepted.
3. TokyoCanvas is not responsible for lost/missing/stolen packages once they are marked as delivered by the shipping carrier, and orders will not be re-sent or refunded.
4. All items must be returned in their original condition, without wash or signs of wear.
5. Please note orders that are returned to us due to the wrong shipping address being entered for the order, attempted deliveries, or for deliveries not re-scheduled by the customer within 30 days of the first delivery attempt, any shipping charges will not be refunded. We cannot accept responsibility for packages not received due to the wrong shipping address being entered for the order.
6. Customized items(we will charge an extra $15)
7. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
Tokyocanvas is responsible for return postage fees and replacement fees
1. Received the wrong item.
2. The item is broken, defective, or has incorrect information.
3. Tokyocanvas will reissue new products for our customers if the parcel is lost due to logistics.
Tokyocanvas is responsible for return postage fees and replacement postage fees. We do not refund any shipping fees
1. Customer ordered the wrong size.
2. Customer does not like the item in person.
To file the claim, please contact us and mention your order number, including an explanation of the issue. You must email us a picture showing the problem/defect.
General Return/Exchange Process
1. Initiate your return/exchange: e-mail us at service@tokyocanvas.com and let us know your order number. Our customer service representative will confirm your return/exchange information and then a “Return & Exchange” authorization will be sent to you.
2. Ship the product back: Once our customer service has approved your request and provided our return/exchange address to you, please initiate the return/exchange within 7 days by following our instructions. It's better to use the shipping method providing tracking information as well as a signature, so delivery can be confirmed. If the item to be returned/exchanged is shipped without a tracking number, the customer will be liable once the carrier loses the item and no refund will be issued.
3. The returned/exchanged package should include all items that you received from Tokyocanvas, or it will be deducted from the refunds.
4. Refund or exchange: When we receive your return, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund. And a credit will automatically be applied to your credit card or original method of payment.
Refunds (if applicable)
A refund will be provided to the original method of payment within 3-5 business days after we have received, inspected, and confirmed.
Please Note:
The shipping rate before the discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.
Customers who choose free shipping on their orders will have a $5.9 shipping fee deducted from their refund.
Please note that we CANNOT cancel orders that have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return it for a refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by third-party logistics.
If you have any questions concerning our return policy, please contact us at service@tokyocanvas.com
100% Secure & Flexible Payments
Credit Cards and Debit Cards:
Notes on Credit Cards and Debit Cards Payment:
- We accept international VISA and MasterCard as long as the credit card passes through our fraud screening system
- We accept American Express, JCB, Diners Club, Visa Debit and Electron from select countries
- Our system will automatically show your country's appropriate card options on the checkout page
- You will be redirected to a third-party credit/debit card payment partner's website to finish the payment
Paypal
- Shop and pay online quickly and securely with your PayPal account
- We accept PayPal from selected countries
- Our system will automatically show PayPal as a payment option at checkout for customers from selected countries
- Exchange loss may occur if the currency of your PayPal account is not the same as on our website
Google pay
- Google Pay is an easy, seamless, and trendy way to pay for online purchases.
- With security built in to protect you before, during, and after every payment.
- Google Pay is accepted by all major banks in the United States of America and beyond.
Apple Pay
- It is faster and easier than using cards.
- No additional or hidden charges.
- Privacy and security built-in.
Klarna
- Shop Now. Enjoy Now. Pay Later!
- purchase into 4 interest-free payments, making purchases more manageable.
- No interest or added fees when you pay on time
- Shopping freedom with Klarna
Afterpay
- Shop Now. Enjoy Now. Pay Later!
- Choose to pay over 6 or 12 months or in 4 interest-free payments.
- There are no fees when you pay on time. (Only for Pay-in-4)
- Afterpay is available on purchases up to $1,000, including taxes and shipping. You must be over 18, a USA, Canada, UK, Australia, and New Zealand resident, and meet additional eligibility criteria to qualify.
About Our Products
